My automail is not working - it was, but I think maybe some workflow script I added may have disabled it for some reason?
I am working in HP ALM 11.52, and the following conditions are met:
- The 'Send Mail Automatically' box IS checked in Site Administration Site Project's tab
- MAIL_INTERVAL Parameter is set to 10 (default)
- User emails are all verified as correct
- I am able to successfully send a defect as mail directly from the defects module using the 'Send Mail' button, so there is no problem with the server
The automail conditions I want are as follows:
- Assigned To receives automail whenever Assigned To field is changed (including on creation of New defect)
- Detected By receives automail whenever any of the following fields are changed: Assigned To, Status, Severity, Category (BG_USER_01), Assigned To Team (BG_USER_04), Estimated Fix Date (BG_USER_08)
- User 'keogh'j receives an email whenever a New '1-Critical' Severity defect is created
See attached screenshot for current automail conditions set - no one is receiving any emails with these conditions in place. I have tested a number of different users in the Detected By, or Assigned To, but again no one is receiving any automatic emails.
I currently have workflow code that autopopulates the Assigned To field with a specific user based on what another field is populated with (e.g. if the Assigned To Team (BG_USER_04) field is populated with 'Data Team', the Assigned To field will populate with 'hoskina'). Could this or other workflow code be affecting Automail? I tried commenting this specific code out, but am still not receiving any emails.
Please help!