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Re: Quality Center Crashing

one of our users has the same Problem since we upgradet to Version 11.51.1000.

He can work without a Problem when loging in trough Internet Explorer.

But when he starts his Alm-Explorer it crashes. He is the only one till now with that error.

Reinstalling all Quality Center Products didnt solved the Problem

 

The Error-Log entry looks like this:

Name der fehlerhaften Anwendung: ALM-Client.exe, Version: 11.52.496.0, Zeitstempel: 0x52d42739 (name of faulting application)
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.18229, Zeitstempel: 0x51fb1116 (name of faulting module)
Ausnahmecode: 0xe0434352 (Exceptioncode)
Fehleroffset: 0x0000c41f (erroroffset)
ID des fehlerhaften Prozesses: 0x6e0 (ID of faulting process)
Startzeit der fehlerhaften Anwendung: 0x01cf4371067a6d3f (Startime of faulting Process)
Pfad der fehlerhaften Anwendung: C:\Users\hersches\AppData\Local\HP\ALM-Client\qcimt\ALM-Client.exe (Path of faulting application)
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll

(Path of faulting module)

 

 

The english explanations were added by me.

 

Has anyone ever come up with a solution for this Problem or whats causing it?


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