What process did you use to try to remove QC from the client system? There is an automated uninstall tool available from the HP support knowledge base. Did you use that?
What is the OS and bit level of the client system and the version of IE? How much Memory does it have? And how much free disk space?
When you say the user starts the "ALM-Client" are you talking about the ALM Explorer application?
Were all the instructions for installing the ALM Explorer followed? Was the user logged in as an administrator? Was UAC turned off?
What is the OS and bit level of the client system and the version of IE? How much Memory does it have? And how much free disk space?
When you say the user starts the "ALM-Client" are you talking about the ALM Explorer application?
Were all the instructions for installing the ALM Explorer followed? Was the user logged in as an administrator? Was UAC turned off?