Thank you for your assistance. Here is the information you requested. The End User is checking the patch level of QC:
1-What is the version and patch level of your QC application?
Version 10
2-What is the OS service pack level of your PC?
Windows 7 Enterprise Service Pack 1
3-What is the bit level of the PC?
64-bit
4-How much RAM and available disk space do you have?
16GB
5-What version of Microsoft Word do you have installed?
Microsoft Office Professional Plus 2010 Version: 14.0.7015.1000
6-Are you logged in as a user with Administrator privileges?
Not sure. Logged in with gravsa10 user, but some admin settings are restricted.
7-At what point in the process of attempting to use the Document Generator does the problem occur?
After clicking Full Document or Preview