When importing requirements, test scripts or defects into ALM-QC, do the records go through any workflow process or are they directly imported into the Database?
We did some customizing to the layouts of the requirement, test script and defects screens.
The imported items are not displaying using the layouts, so we assume the import doesn't hit the coding we have.
Once imported, we can force the change by making an update to the record through the screen but then we have a history record that we don't need.
Any information provides would be appreciated.