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Autmail Alert not working - AP ALM Quality Center 11.52 Version

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On Automail, We have set automails on 'Status' change to assigned to and detected by; filter conditions are empty; screenshot attached

we created dummy defects and changed the status many times but even after wait of 2 days no mail has yet come

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if we send manual mails from the defect itself then it is being received instantly.

 

We use 11.52 version

 

Can anyone please help


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