Hi all,
I have a user that is currently accessing ALM 11 via https://ourqc11site.saas.hp.com/qcbin/start_a.jsp
from their PC, the user now needs to access QC10 via the url https://ourqc10site.saas.hp.com/qcbin/start_a.htm
Currently when they access the url https://ourqc10site.saas.hp.com/qcbin/start_a.htm from their PC they get to the login screen then get the message "Invalid Server Response".
I thought this maybe becuase they have previously been accessing the ALM 11 url https://ourqc11site.saas.hp.com/qcbin/start_a.jsp then just switched to accessing the QC10 url.
To get around this issue I thought about deleting the client side files for ALM 11, the only problem is I'm not sure where these reside or which files exactly I need to delete?
Can I please ask if I want to download the QC10 client side files, where do I need to go to first delete the ALM 11 client side files?
Or am I going down the wrong path and the reason for the error "Invalid Server Response" is something entrely different.