Hi
Also had this issue and raised with HP.
Suggest you add your ALM Server to Trusted Sites
If that doesn't work then try the following URL : http://<ALM Server>/qcbin/start_a.jsp?cancelcrlcheck=true
Where ALM Server is your server.
This has worked for us
Thanks
Martin
NOTE : Views expressed here are my own and bear no relationship to the company I work for :-)